Physiaura is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
1. Information We Collect
We may collect and process the following information:
- Personal details such as name, contact number, email address, and home address
- Appointment and service-related information
- Health-related information provided voluntarily for treatment purposes
- Website usage data (cookies, IP address, browser type)
2. How We Use Your Information
We use your information to:
- Process and manage appointment requests
- Contact you regarding bookings, updates, or enquiries
- Deliver physiotherapy treatments safely and effectively
- Improve our website and services
- Meet legal and regulatory obligations
3. Health Information
Any health information you provide is treated as confidential and used solely for assessment, treatment, and continuity of care. We only collect information necessary to provide physiotherapy services.
4. Sharing Your Data
We do not sell or rent your personal data. Information may only be shared with:
- Assigned physiotherapists delivering your care
- Trusted service providers supporting business operations
- Legal or regulatory authorities if required by law
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
6. Cookies
Our website may use cookies to enhance user experience and analyse site performance. You can manage cookie preferences through your browser settings.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
To exercise these rights, please contact us.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: info@physiaura.co.uk